A reputable bank in Ghana is seeking a seasoned and strategic professional for the role of General Manager, Retail Banking. This executive-level position, based in Accra, requires a dynamic leader to oversee the day-to-day operations of the bank, deliver strong business performance, and support policy development in collaboration with senior management. With a minimum of 15 years’ experience in banking operations, this opportunity is ideal for professionals looking to make a lasting impact in the financial sector.
Overview of the Role
As General Manager, you will work under the guidance of the Deputy Managing Director to manage and control retail banking operations. This includes supervising the branch network, ensuring efficient service delivery, and supporting the strategic vision of the bank.
Key Responsibilities of the General Manager
Operations
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Coordinate daily administrative and accounting functions.
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Supervise daily banking services and ensure operational efficiency.
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Monitor transactions and ensure accuracy in account balances.
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Lead crisis management planning and execution.
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Drive consistency in service delivery across branches.
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Enforce strict cash handling and fraud prevention procedures.
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Support strategic communication through media liaison.
People Management
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Recommend staffing and development strategies.
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Coach and build a high-performing team.
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Translate business objectives into actionable targets for the team.
Other Duties
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Perform any other functions as required to meet organisational goals.
Required Qualifications and Experience
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A good first degree is mandatory; a Master’s degree (MBA) is a plus.
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15–20 years of professional experience in banking, with strong operational background.
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Proven experience in senior leadership with a strong performance record.
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Familiarity with the full spectrum of banking products and services.
Core Skills and Competencies
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Strong leadership and strategic planning abilities
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Deep understanding of banking operations and service delivery
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Proficiency in financial analysis and compliance
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Excellent communication, marketing, and innovation skills
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Sound knowledge of IT tools and banking software
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Ability to thrive under pressure and manage complex teams
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Ethical, collaborative and proactive approach to management
Application Process and Deadline
To apply for this position, kindly click here to complete the online application form. Ensure all relevant fields are filled accurately.
Location: Accra
Application Deadline: 30 June, 2025
FAQs
Q: What type of leadership style is preferred for this role?
A: The bank seeks a collaborative and proactive leader who can influence teams and drive performance without micromanagement.
Q: Is a Master’s degree required to apply?
A: A Master’s degree is advantageous but not strictly required if you have a strong banking background.
Q: Are there opportunities for growth beyond this role?
A: Yes. The position aligns closely with executive leadership and offers opportunities for higher responsibilities based on performance.
Call to Action (CTA)
If you’re an experienced banking professional with a passion for operational excellence and strategic leadership, don’t miss this exciting opportunity. Apply Now to become the next General Manager, Retail Banking.
