Are you passionate about customer service and problem-solving? Bellrays Manufacturing, a leading company in Accra, is looking for a Help Desk Officer to join their dynamic team. If you have proven client service experience and strong communication skills, this could be your next career move!
Key Responsibilities
As a Help Desk Officer at Bellrays Manufacturing, you will:
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Identify and assess customers’ needs to ensure satisfaction.
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Build sustainable relationships and trust through open communication.
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Provide accurate and complete information using appropriate tools.
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Handle complaints and provide solutions within time limits, following up to ensure resolution.
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Keep detailed records of customer interactions and account processes.
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Follow communication procedures, guidelines, and policies strictly.
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Take extra steps to engage and support customers.
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Manage a large volume of incoming calls effectively.
Qualification and Experience Required
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HND or Degree in a related field.
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Proven customer support experience or as a Client Service Representative.
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Strong phone handling skills with active listening ability.
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Familiarity with CRM systems and practices.
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Excellent communication and presentation skills.
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Ability to multitask, prioritise, and manage time efficiently.
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Customer-oriented with adaptability to various customer characters.
How to Apply
Interested candidates should send their C.V. to:
bellraysmanufacturing@gmail.com
Make sure to indicate Help Desk Officer as the subject of the email.
Closing Date: 23rd May, 2025
Frequently Asked Questions (FAQs)
1. Is customer service experience mandatory?
Yes, candidates must have proven customer service or client service experience.
2. Can I apply if I have only an HND?
Yes, both HND and Degree holders are welcome to apply.
3. Is remote work an option?
No, this position is based in Accra.
Call to Action
If you are a motivated individual who thrives in fast-paced environments and enjoys helping customers, apply now and take the next step in your career with Bellrays Manufacturing!
