Are you a people person with excellent communication skills? Do you enjoy helping others and providing solutions over the phone? Taxistar Limited—a fast-growing ride-hailing and transportation company in Ghana—is currently seeking qualified candidates for the position of Call Centre Representative in Accra.
This role is perfect for individuals who are organized, confident, and passionate about delivering exceptional customer service. Whether you’re a recent graduate or an experienced communicator, Taxistar offers a supportive work environment with competitive pay and opportunities for professional growth.
About Taxistar Limited
Taxistar Limited is one of Ghana’s emerging transportation and technology service providers. The company connects drivers and passengers through a user-friendly mobile platform, offering safe, efficient, and affordable rides across major cities.
Taxistar’s mission is to simplify mobility while creating economic opportunities for drivers and comfort for passengers. As part of its customer-driven culture, the company maintains a professional Call Centre dedicated to handling inquiries, feedback, and support.
Joining Taxistar means becoming part of a vibrant, tech-focused business that values innovation, teamwork, and service excellence.
Position Overview: Call Centre Representative
The Call Centre Representative plays a central role in maintaining strong relationships between Taxistar and its customers—both riders and drivers. As the voice of the company, the representative ensures that every interaction is professional, helpful, and leaves a positive impression.
This role involves handling incoming and outgoing calls, addressing concerns, and promoting loyalty programs. You’ll act as a bridge between customers and the operations team, ensuring that every query is resolved promptly and accurately.
If you enjoy solving problems, multitasking, and communicating with people from all walks of life, this job offers the perfect platform to showcase your talents.
Key Responsibilities
Your day-to-day tasks as a Call Centre Representative at Taxistar Limited will include:
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Answering incoming calls promptly and professionally.
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Greeting customers politely and establishing a friendly rapport.
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Listening actively to understand riders’ and drivers’ needs.
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Providing accurate information about Taxistar’s services and policies.
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Promoting special offers, referral programs, and loyalty rewards.
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Encouraging inactive users to return to the platform.
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Documenting calls, inquiries, and resolutions accurately.
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Escalating unresolved issues to supervisors or technical support.
Each call you handle will contribute to building trust, retention, and satisfaction—key components of the company’s long-term success.
Customer Engagement and Communication
At the heart of this job is effective communication. You’ll be the first point of contact for riders and drivers who may need assistance with app usage, payment issues, or booking inquiries.
The goal is to provide empathetic, clear, and solution-oriented communication that enhances the overall experience. Whether you’re answering a first-time rider’s question or assisting a long-term driver with an account issue, your calm, professional approach will ensure positive outcomes every time.
Strong communication isn’t just about talking—it’s about listening. Taxistar values agents who can understand customer emotions, remain patient, and respond in ways that reflect the company’s commitment to service excellence.
Promoting Loyalty and Referral Programs
In addition to handling calls, Call Centre Representatives are also responsible for marketing promotions and re-engagement campaigns.
You’ll introduce customers to ongoing offers, driver referral programs, and rider loyalty rewards that encourage them to continue using Taxistar. By helping riders and drivers understand the benefits of these programs, you play a direct role in boosting the company’s customer retention rate.
This makes your role not only about service—but also sales support and marketing communication, giving you valuable multi-disciplinary experience.
Required Qualifications and Experience
To be eligible for the Call Centre Representative position, applicants must meet the following criteria:
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Minimum Education: WASSCE / SHS Leaver, HND, or Bachelor’s Degree.
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Experience: At least 6 months of customer service or call centre experience preferred.
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Location: Accra.
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Availability: Full-time employment.
While prior experience is advantageous, the most important factors are communication skills, reliability, and enthusiasm to learn.
Skills and Personal Attributes
Taxistar Limited is looking for candidates who possess:
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Excellent spoken and written English.
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Strong listening and interpersonal skills.
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Basic computer literacy (typing, email, data entry).
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The ability to remain calm under pressure.
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A friendly and professional phone manner.
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Team spirit and willingness to follow company procedures.
If you naturally enjoy helping others and maintaining positive interactions, this job is tailored for you.
Salary and Benefits
The company offers a competitive salary with potential for growth and performance-based incentives. Employees benefit from a professional work environment, on-the-job training, and the chance to build a lasting career in the customer service and tech industries.
While the exact salary is not specified, compensation will reflect experience and ability, with opportunities for increments based on performance.
Work Environment and Location
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Location: Accra, Ghana
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Employment Type: Full-Time
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Working Hours: Rotating schedule with morning, afternoon, or evening shifts.
The call centre operates in a fast-paced yet supportive environment, emphasizing teamwork, professionalism, and continuous learning.
How to Apply for the Call Centre Representative Position
Follow these steps to apply for the role:
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Prepare a well-formatted CV highlighting your education, skills, and any prior customer service experience.
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Write a brief cover letter expressing your enthusiasm for the role.
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Send your application to the official company email address below.
📧 Email for Application:
fleet.taxistar@gmail.com
📅 Application Deadline: 23rd November, 2025
