noknok Groceries Ghana has announced a job opening for a Customer Experience & Operations Lead, offering an excellent opportunity for individuals with strong customer service, digital marketing and operational management skills. The role is based in Accra, and the company is seeking someone who can enhance customer satisfaction while ensuring smooth day-to-day operations in its e-commerce environment.
About the Customer Experience & Operations Lead Role
The position is ideal for candidates skilled in handling customers, coordinating riders, managing digital platforms and ensuring seamless order flow. As online shopping continues to grow in Ghana, companies like noknok Groceries Ghana require talented individuals who can deliver reliable service and uphold a high level of customer satisfaction.
Key Responsibilities
Applicants for the Customer Experience & Operations Lead role will be expected to:
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Provide exceptional customer support
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Solve customer challenges quickly and professionally
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Coordinate delivery riders and monitor their performance
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Verify payments accurately before dispatch
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Ensure smooth and timely flow of customer orders
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Use digital marketing tools to improve customer engagement
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Analyse customer behaviour and operational data for decision-making
Required Qualifications and Experience
To qualify for the position, candidates must demonstrate:
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Strong customer support and problem-solving skills
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Experience in e-commerce and digital marketing
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Excellent communication and analytical abilities
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Ability to manage operations even under pressure
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Solid decision-making and organisational skills
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Ability to verify payments and maintain accurate records
Step-by-Step Guide: How to Apply
If you meet the requirements and are ready to take on a leadership role in customer experience and operations, follow these steps:
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Prepare Your CV
Ensure your CV highlights relevant experience in customer service, operations or e-commerce. -
Include Key Skills
Add skills such as communication, digital marketing, team coordination and problem-solving. -
Email Your CV
Send your application to:
info@noknok-ghana.co -
Apply Before the Deadline
Closing Date: 20 December 2025
Frequently Asked Questions (FAQs)
1. What is the closing date for applications?
The application deadline is 20 December 2025.
2. Does the role require e-commerce experience?
Yes. Applicants must have hands-on experience in e-commerce and digital marketing.
3. Is the job based in Accra?
Yes. The position is located in Accra, Ghana.
4. Does the role involve managing delivery riders?
Yes. Coordinating riders and ensuring smooth order flow is a core task.
5. Can fresh graduates apply?
The role requires practical experience in customer support and operations, so experienced candidates are preferred.
